1. Agreement to Terms
By using SOKIVA's services, you agree to these Terms & Conditions.
📌 Your use of SOKIVA constitutes acceptance of these terms.
2. Ordering Process
- Be Direct: Clearly state what you want.
- Confirmation: All orders subject to availability.
- Accuracy: Ensure all info is correct.
3. Security & Safety
- Beware of Scammers: We only operate through sokiva.co.ke and our official WhatsApp.
- We never ask for passwords or PINs.
4. Payments
- We accept M-Pesa, Bank Transfer, and Cash on Delivery.
- Refunds processed within 7-14 business days.
5. Delivery
- Delivery within 1-3 business days.
- Inspect product upon delivery.
6. Refund Policy
Eligible for full refund if:
- The product is defective or damaged
- Wrong product delivered
- Product doesn't match description
7. Customer Responsibility
- Be clear and honest in communications.
- Double-check order details before confirming.
8. Fraud Prevention
- Only use official channels: sokiva.co.ke and WhatsApp 0793019606
- Never share passwords or PINs with anyone.
9. Contact
Email: sokivagadg@gmail.com
Phone/WhatsApp: 0793019606
Location: Nairobi, Kenya